Club Luna Rewards

Search “Luna Grill” in either the Google Play Store (Android) or in the App Store (IOS) and download our app for the best Rewards experience. You can also create and access your account by clicking the sign up and log in buttons above.

Everyone who downloads and signs up for the Luna Grill app and loyalty program will receive the $5 off your first order offer, valid for 14 days. This offer is usually delivered to your account 10-30 minutes after signing up but can take up to 24 hours. If it’s been more than 24 hours and you do not see it under Rewards, please force close and re-open your app to refresh it.

Club Luna Rewards members will earn 1 point for every dollar spent (tax and tip not included) and once reaching 100 points, will receive a $10 reward to be used towards any purchase.

For app users:

Hold on to your printed receipt, select “Scan” on the My Profile tab of the app, and either scan your barcode or select “Enter Barcode Manually” to type in your barcode if you experience scanning issues. Receipts may be scanned for up to 7 days after purchase.

After a successful scan, you’ll see how many points you have earned. Click the arrow in the top right corner to continue.

Please email our team at rewards@lunagrill.com with a photo of your entire receipt. For online orders, make sure you are signed into your Rewards account when placing your order, otherwise your receipt will not be scannable.

If redeeming in person, visit the “Rewards” tab on your app and select “Redeem My Rewards Balance”. Type in the amount you would like to redeem (cannot exceed your Reward balance) and you will be given a code to show to the cashier when placing your order in person.

If you are ordering online or within the Luna Grill app, you may apply your preferred Rewards Balance from within the “Rewards” section of checkout.

Make sure you are signed in to your account while ordering, and once the order is submitted and paid for, the points will add automatically to your account. You can check point additions under “Account History”.

You will receive 1 point for every dollar spent (subtotal only) and once reaching 100 points, will receive a $10 reward. Amounts are rounded to the nearest point amount. For example: amounts from $15.00 to $15.49 would round down to 15 points, and amounts from $15.50 to $15.99 would round up to 16 points.

If you order using the Luna Grill Rewards app, your offer and/or points will be automatically uploaded to your account. Please allow up to 30 minutes for the offer to process.

Otherwise, you will need to “check-in” when ordering at the register by going to “Rewards” then “Scan” and scanning the QR code at the register. You can also scan the barcode at the bottom of your receipt after purchase. Redeeming free items does not count as a “check in.”

No, you must wait at least 4 hours after earning to redeem a reward.

To prevent fraud, our system only allows the entering of 2 receipts every 4 hour period.

Yes, receipts expire after 7 days and can only be scanned during that timeframe.

Points will not expire. However, banked rewards will expire one year after they’ve been earned.

No. Rewards can only be used towards food and beverage purchases.

Catering guests may earn 1 point for every $2 spent. For example, Joe places an order for $200 and will receive a $10 reward. Please allow for 2 business days so our Catering Support team can add these points manually to your account.

Please call our Catering Support team for any questions regarding your catering points at 855-835-LUNA.

No, unfortunately points cannot be accrued as funds are being given to that third party and not Luna Grill.

Yes, however points are only gained on the amount spent (excluding tax, any discount and tip).

No. But, any purchases using the gift card will warrant points.