An e-gift card is an electronic or virtual gift card, as opposed to a traditional plastic gift card, and will be sent via email to the recipients email address.
Give the Gift of Real Food
A simple click makes a great gift. Choose to send an e-gift card, a traditional plastic gift card by mail, or check your balance of an existing gift card.
Gift Card FAQ
What is an e-gift card?
Are there any fees associated with purchasing an e-gift card?
There are no delivery or handling charges; you only pay for the face value of the e-gift card.
How can I change the value of my e-gift card purchase or cancel the transaction?
All virtual gift card transactions are final. If you want to increase the e-gift card value, then a new transaction will be required.
Can I send myself a virtual gift card if I want to give them to my friends, colleagues, and family?
Yes, you can send yourself e-gift cards. When purchasing e-gift cards, simply enter your information on the “Recipient Information” page. Once you receive the virtual gift card via email, you can either forward it to others or print it then share it.
How will the recipient know that I sent them a virtual gift card?
The recipient of the e-gift card will receive an email notification (if you selected this option) indicating that a virtual gift card has been sent to them. These notifications include any personal messages you added during the gift card purchase process.
How long does it take for a e-gift card to reach the recipient?
All gift cards purchased are subject to credit card and security processing. This typically occurs within 20 minutes however it could take up to 24 hours. If cards are not received within 24 hours please contact our customer support.
When will a traditional gift card be mailed?
All orders places for a physical gift card will be processed the next business day. Delivery will depend upon the option you choose. Standard delivery will be shipped via the United States Postal Service.
I didn't want to send an e-gift card, I wanted to send a traditional plastic one. How can I send a traditional plastic gift card?
Unfortunately, we are unable to convert an e-gift card to a plastic one. The e-gift card can be sent to you for printing and forwarding, the same way you would forward a plastic card.
I lost my e-gift card print out. How do I request a replacement?
If you misplaced your virtual gift card, click on the link in the original email to access it. If you no longer have the original email, please contact the purchaser of the gift card and have them resend it to you.
How do I use my e-gift card?
Once you have received your email notification with the Luna Grill Gift Card ID you are set to begin using the e-gift card.
To use your gift card at a Luna Grill, simply print your e-gift card email out and present it at any Luna Grill.
How can I check the balance of my e-gift card?
To check your gift card balance, go to Lunagrill.com/giftcards and press the “Check Balances” link. When prompted, enter the gift card identification number.